Privacy Policy

Effective Date: 05 August 2026
Last Updated: 05 August 2026

1. Scope

This Privacy Policy applies to Intuora websites, applications, APIs and integrations including the Shopify application. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Name and contact information.
• Organization and workspace information.
• Support requests and communications.

2.2 Shopify Store Information

Following merchant authorization through Shopify's official OAuth process, Intuora may access information necessary to provide the requested services. Depending on the permissions granted, this may include products, collections, inventory, orders, customers, discounts, locations and store configuration.

2.3 Technical Information

• IP address
• Browser and device information
• Application logs
• Usage analytics

3. How We Use Information

• Provide the Services requested by merchants.
• Synchronize authorized commerce data.
• Generate analytics, insights and reports.
• Improve platform reliability and security.
• Respond to customer support requests.
• Comply with applicable legal obligations.

4. Shopify Data Processing

Information obtained through Shopify APIs is processed solely to provide functionality requested by the merchant. Intuora does not sell Shopify merchant data and does not use Shopify data for advertising or unrelated marketing purposes.

5. Artificial Intelligence Features

Intuora may process authorized business information to generate summaries, recommendations, forecasts and other analytical outputs. These outputs are intended to assist merchants in understanding business performance and should be reviewed before business decisions are made.

6. Sharing of Information

Intuora does not sell personal information. Information may be shared only with trusted service providers acting on our behalf, where required by law, or with the merchant's authorization.

7. Security

We maintain administrative, technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration or destruction. Security measures include encrypted communications, authentication, role-based access controls, monitoring and secure cloud infrastructure.

8. Data Retention

Information is retained only for as long as necessary to provide the Services, resolve disputes, enforce agreements and comply with legal obligations. Merchants may request deletion of their information where applicable.

9. Your Rights

Subject to applicable law, merchants may request access, correction, export or deletion of information maintained by Intuora by contacting us using the details below.

10. Cookies

Our websites may use cookies and similar technologies to maintain sessions, improve security, understand website usage and enhance user experience.

11. Third-Party Services

Merchants may choose to connect third-party services such as Shopify and other supported commerce or analytics platforms. Use of those services is governed by their respective privacy policies.

12. Children's Privacy

The Services are intended for businesses and are not directed to children under the age of 13.

13. Changes to this Policy

We may revise this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

14. Contact Us

Intuora
Email: privacy@intuora.ai
Support: support@intuora.ai